FAQs

Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final cost summary before lease signing or move-in. We are committed to ensuring you have a clear understanding of all pricing and fees throughout the leasing process.

Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.

Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.

Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.

Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.

You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.

On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.

Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.

The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call the leasing office for guidance.

Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.

Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.

Hawthorne at Hixson offers brand-new one-, two-, and three-bedroom apartment homes and carriage homes with eleven distinct floor plans ranging from 763 to 1,630 square feet. Two custom kitchen finish packages are available in select homes. Visit the floor plans page or contact the leasing office for current availability and pricing.

Residents enjoy a custom saltwater swimming pool with sun shelf and inset seating, an on-site clubhouse with complimentary Wi-Fi in amenity spaces, and a 24 hour cybercafé with private workrooms and co-working space. The community is designed to support a lifestyle of wellness, connection, and convenience.

Apartment homes feature open concept layouts, washer and dryer in every home, Energy Star rated GE stainless steel appliances, smooth ceramic cooktops, granite countertops throughout, designer tile backsplash, luxury plank-style flooring, 9 foot ceilings, ceiling fans in all bedrooms, USB charging ports, private patio or balcony, and 2 inch faux wood blinds. Select homes also include vaulted ceilings, stand-alone kitchen islands, built-in desks, rain shower heads, walk-in showers with glass doors, and convenient elevator access. ADA accessible and hypoallergenic apartment homes are available in select units.

Yes, the community features a 24 hour cyber café with private workrooms and co-working space, along with complimentary WiFi in amenity spaces. This is ideal for residents who work from home or need a dedicated workspace outside of their apartment.

Apartment homes include electronic keyless deadbolts with smartphone capabilities and a personal intrusion alarm. Please contact the leasing office for additional details on community security features.

Hawthorne at Hixson is located at 5883 Verdant Way, Hixson, TN 37343, in the heart of Hixson with easy access to Chattanooga and surrounding areas.

Hixson is a well connected Chattanooga suburb located near major highways and public transportation, offering easy access to shopping, dining, entertainment, and outdoor recreation throughout the greater Chattanooga area.